Privacy policy

Last updated: 13 July 2026

At HOSHI (that's us, Holly and Ryley), we take your privacy seriously. This policy explains what personal information we collect when you shop with us, how we use it, and the rights you have over it.

We know privacy policies aren't the most riveting read, so we've tried to make ours as clear as possible. If you've got questions after reading this, email us anytime at ryley@hoshilighting.com.au.

The basics.

HOSHI Lighting operates this store and website. Our online store is powered by Shopify, which helps us process your orders, host our site, and keep everything running smoothly.

By using our website or shopping with us, you're agreeing to the way we handle your information as described in this policy.

If there's ever a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy takes priority for anything related to your personal information.

What we collect.

We collect information that identifies you or can reasonably be linked to you. This includes:

Contact details: your name, address, billing address, shipping address, phone number, and email.

Payment info: credit or debit card details, financial account numbers, and payment confirmations. We don't store your full card details ourselves. Shopify's payment provider handles that securely.

Account info: your username, password, security questions, and preferences.

Transaction info: what you view, add to cart, wishlist, purchase, return, or exchange, and your order history.

Communications: anything you send us, including support emails or DMs.

Device info: your IP address, browser, device type, and unique identifiers.

Usage info: how you navigate our site and interact with our Services.

How we collect it.

We collect personal information from a few sources:

✦ Directly from you (when you create an account, place an order, or message us)
✦ Automatically through our website (via cookies and similar technologies)
✦ From our service providers (like Shopify, Klaviyo, and shipping partners)
✦ From marketing partners (like Meta and Google) when you engage with our ads

How we use it.

Depending on how you interact with us, we may use your personal information to:

Run our business. Process your orders, send you shipping updates, handle returns or exchanges, manage your account, and personalise your shopping experience (like recommending lamps we think you'd love).

Market to you. Send you promotional emails, texts, and show you relevant ads on other platforms. You can opt out of marketing communications anytime by hitting unsubscribe.

Keep things secure. Verify your account, prevent fraud, protect our systems, and keep both of us safe.

Talk to you. Answer your questions, help with orders, and maintain the relationship (that's the real humans on standby part of our brand promise).

Follow the law. Comply with legal obligations, respond to law enforcement requests, and enforce our terms.

Who we share it with.

We don't sell your personal information. Full stop.

We do share it with certain trusted third parties when necessary to run our business:

Service providers who help us operate, including Shopify (hosting and payments), Klaviyo (email marketing), Australia Post and Aramex (shipping), and analytics platforms.

Marketing partners to help us reach the right people with our ads, including Meta and Google. Depending on where you live, you may have the right to opt out of targeted advertising based on your online activity. Contact us if you'd like to.

Where you direct us to, such as when you connect a social login or ask us to ship your order to someone else.

Legal reasons, including if we're required to comply with a subpoena, court order, or investigation, or if HOSHI is involved in a business transaction like a merger.

Shopify specifically.

Our website is hosted by Shopify, which means Shopify processes some information about you when you use our site. This information may be transmitted to and stored on servers outside Australia. To understand exactly how Shopify handles your data and what rights you have, visit Shopify's Consumer Privacy Policy at https://privacy.shopify.com/en.

International data transfers.

We're an Australian business, but some of our service providers (like Shopify) are based overseas. When we send your personal information to a provider outside Australia, we take reasonable steps under the Australian Privacy Principles (APP 8) to make sure the overseas recipient handles your data with equivalent protection to what's required under Australian law.

If you'd like more detail about where your data goes, email us at ryley@hoshilighting.com.au.

Cookies and tracking.

Like most websites, we use cookies and similar technologies to remember your preferences, keep you signed in, track how you use our site, and serve relevant ads.

You can control cookies through your browser settings, though switching them off may affect how our site works for you.

Third-party links.

Our site may include links to other websites (like our Instagram or TikTok). We don't control those sites and aren't responsible for their privacy practices. If you follow a link off our site, check the privacy policy of the site you land on.

Kids.

HOSHI isn't intended for anyone under 16. We don't knowingly collect personal information from minors. If you're a parent or guardian and think your child has given us their info, email us at ryley@hoshilighting.com.au and we'll delete it.

How we keep your info safe.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. That said, no system is completely secure, so we can't guarantee absolute protection. We recommend you use secure channels when sharing sensitive information with us.

We keep your information for as long as we need it to provide our Services, run our business, comply with legal obligations, or resolve disputes. When we no longer need it, we delete or de-identify it.

Your rights.

Under Australian law and depending on where you live, you have rights over your personal information. These include:

Right to access: you can ask what information we hold about you.

Right to correct: you can ask us to fix any information that's inaccurate.

Right to delete: you can ask us to delete your information (subject to some legal exceptions).

Right to opt out of marketing: unsubscribe from our emails anytime by clicking the link at the bottom of any email, or DM us and we'll sort it.

Right to complain: if you're not happy with how we've handled your information, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, email us at ryley@hoshilighting.com.au. We may need to verify your identity before we can process your request, and we'll respond within 30 days.

We won't discriminate against you for exercising any of your rights.

Changes to this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we'll post the updated version here and change the "Last updated" date at the top. For significant changes, we'll notify you directly.

Get in touch.

Questions, requests, or concerns about your privacy? Email us anytime at ryley@hoshilighting.com.au or write to us at:

HOSHI Lighting
23 Exley St, QLD 4031
Australia

We read every email.

Holly + Ryley
HOSHI